30-Day Return Policy

You have the right to return your order within 30 days of receiving your items, without providing a reason.

To request a return, please contact us at info@shinpact.com.

Returned items must be in a condition consistent with normal inspection and trying on, as you would in a physical store. If an item has lost value due to excessive use or handling, the corresponding amount may be deducted from your refund.

Return Exceptions

For hygiene reasons, certain products cannot be returned once opened if they cannot be safely resold, such as underwear or cosmetic products with broken hygiene seals.

How to Return an Item (IMPORTANT)

Please do not send your return to the address shown on the original shipping package.

To initiate a return, always contact us first at info@shinpact.com.

Our customer support team will provide detailed return instructions and the correct return shipping address.

As we work with international suppliers, your return may need to be shipped to a location outside the United States.

Return Shipping Costs

Customers are responsible for return shipping costs.

Because our centralized return facilities are located outside the United States as part of our international supplier network, international shipping rates may apply.

We strongly recommend using a tracked shipping service and keeping proof of shipment.

Refunds

Refunds will be processed within 14 days of your return request, provided the applicable return requirements have been met.

We reserve the right to withhold your refund until we have received the returned item or proof that it has been shipped.

Refunds will be issued to the original payment method used for the purchase unless otherwise agreed.

Responsibility During Return Shipping

Customers are responsible for returned items until they have been successfully delivered to our designated return address.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible at info@shinpact.com.

Please include a photo or video clearly showing the issue.

Depending on the circumstances, we will offer an appropriate solution, such as a free replacement or a refund.

Complaints

If you have a complaint regarding your order or our products, please contact us at info@shinpact.com.

We aim to resolve all complaints as quickly as possible, within a maximum of 30 days.